Zedan IT Blog

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ActiveSync is not working on Android – for some users

When you have everything is correctly setup and your users can use ActiveSync on their Android phones, and at the same time there are some users may not be able to use it on Android, and when they setup their accounts on their phones, they have an error message “Failed to create the account. Please try again later”

After searching the internet and some forums, I found the solution:

1- Go to Active Directory users and computers

2- From the menu:  select View > Advanced Features

3- Select the user who has this problem

4- In his account properties, select the Security tab

5- Click Advanced button

6- In the Permissions tab check the box at the bottom for “Include inheritable permissions from this object’s parent”

7- You may need to wait 5-10 minutes for Active Directory to propagate the changes if have a large environment.

8- Now try to setup the account on the Android phone again.

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